Steve Mills - Online Entrepreuership with the SPOKE system

Is your business sustainable?

I have been doing a lot of work over the past few months on the business GreenMortgages.com.au. It’s a great business, as it gives environmental organisations a rebate when you get a loan from them. They also help people refinance so that they can green their home with solar power and water saving features. Good worthwhile stuff.

But all of this immersion in the ideas sustainability has got me thinking, where else can the idea of sustainability be applied? Sustainability is a word that doesn’t only apply to the environment, it can also apply to of your family, your working habits, your business. We live in an extremely fast paced and connected society now, and with that increased pace comes the ability to work as long and as hard as we want to. It also allows others to connect with us all of the time, and to place demands on our time and energy when they choose.

I have spoken to a few friends recently who have just moved on from working for companies that demand 80 hours + a week from employees and still ask for more. These are talented guys, creative and hard workers as well. If you look at this situation objectively, there are benefits to the business (increased production, meeting of deadlines) in doing this. But if they choose this course of action there are also consequences. The business starts to burn out their most valuable resource(you would think), their employees. They will take more sick days, they will start doing less then their best. They will start leaving the company.
The work situation is only sustainable if there is a steady stream of young people who are willing to take on those conditions and expectations, until they too are burnt out.

There another way of thinking about sustainability in business as well.

How depended are your revenue streams on the actions of others?
I am not talking about customers, as they are always what a business is ultimately dependent on, I am talking more about channels that customers can access your products and services.

For example, some online business’s rely entirely on Google adsense for revenue. Even if this does work for a time, the problem is that your business becomes reliant on the policies and politics of Google, and their continued support of the program. If Google changes their mind, or decides that they will half the advertising fees that get paid via adsense, then there is not a lot you can do about it. Unless you have an exit strategy or diversified income streams, this single point of failure could spell the end of your viable business in an instant.

This has already happened with EBay sellers in the past year. Businesses sprang up that were 100% reliant on having cheap listings in eBay stores. EBay was allowing anybody to set up an ecommerce presence , and have items on permanent sale for 10 cents listing fee. Seemed to good to be true for those that wanted a cheap, networked way of selling goods. And it was….

As soon as EBay realised that sellers were making a mint while they were making 10 cents an item, the quickly upped the prices. The result, a mass exodus and close down of eBay stores, with sellers moving to other online auction and ecommerce solutions, or consolidating their stores to a smaller size.

You won’t here about this in any of EBay’s online marketing, but if you scroll back through the message boards on MyEbay about 18 months ago, you will see the storm that erupted.

The businesses that thrived during this time were those that had used Ebay to build their own, independent online presence. They had directed the ebay traffic through to their own domains, collected their customer data on an external database to compile mailing lists, and set up their own online stores on their own sites.

I’d love to hear from my readers what people are doing out there to make their businesses more sustainable….