Steve Mills - Life, the Universe and the Digital World

Is your business sustainable?

I have been doing a lot of work over the past few months on the business GreenMortgages.com.au. It’s a great business, as it gives environmental organisations a rebate when you get a loan from them. They also help people refinance so that they can green their home with solar power and water saving features. Good worthwhile stuff.

But all of this immersion in the ideas sustainability has got me thinking, where else can the idea of sustainability be applied? Sustainability is a word that doesn’t only apply to the environment, it can also apply to of your family, your working habits, your business. We live in an extremely fast paced and connected society now, and with that increased pace comes the ability to work as long and as hard as we want to. It also allows others to connect with us all of the time, and to place demands on our time and energy when they choose.

I have spoken to a few friends recently who have just moved on from working for companies that demand 80 hours + a week from employees and still ask for more. These are talented guys, creative and hard workers as well. If you look at this situation objectively, there are benefits to the business (increased production, meeting of deadlines) in doing this. But if they choose this course of action there are also consequences. The business starts to burn out their most valuable resource(you would think), their employees. They will take more sick days, they will start doing less then their best. They will start leaving the company.
The work situation is only sustainable if there is a steady stream of young people who are willing to take on those conditions and expectations, until they too are burnt out.

There another way of thinking about sustainability in business as well.

How depended are your revenue streams on the actions of others?
I am not talking about customers, as they are always what a business is ultimately dependent on, I am talking more about channels that customers can access your products and services.

For example, some online business’s rely entirely on Google adsense for revenue. Even if this does work for a time, the problem is that your business becomes reliant on the policies and politics of Google, and their continued support of the program. If Google changes their mind, or decides that they will half the advertising fees that get paid via adsense, then there is not a lot you can do about it. Unless you have an exit strategy or diversified income streams, this single point of failure could spell the end of your viable business in an instant.

This has already happened with EBay sellers in the past year. Businesses sprang up that were 100% reliant on having cheap listings in eBay stores. EBay was allowing anybody to set up an ecommerce presence , and have items on permanent sale for 10 cents listing fee. Seemed to good to be true for those that wanted a cheap, networked way of selling goods. And it was….

As soon as EBay realised that sellers were making a mint while they were making 10 cents an item, the quickly upped the prices. The result, a mass exodus and close down of eBay stores, with sellers moving to other online auction and ecommerce solutions, or consolidating their stores to a smaller size.

You won’t here about this in any of EBay’s online marketing, but if you scroll back through the message boards on MyEbay about 18 months ago, you will see the storm that erupted.

The businesses that thrived during this time were those that had used Ebay to build their own, independent online presence. They had directed the ebay traffic through to their own domains, collected their customer data on an external database to compile mailing lists, and set up their own online stores on their own sites.

I’d love to hear from my readers what people are doing out there to make their businesses more sustainable….

5 ways to beat Habit Creep

Hi all, I am busy getting ready to go on holiday for a week and a half down at the beach with my family, so posting may be less frequent for the next 10 days or so as I get a bit of much needed R&R.

I have been thinking over the last few days how easy it is to fall back into bad habits after you make a change, even if it is a change that you really want to make. For instance, at the start of last year I made the commitment to myself to check email only once per day, in order to limit lost time from constantly checking the inbox, and the distraction of answering mail that really, when you think about it could have waited until the evening.

Email, while a fantastic tool, is a real flow killer. What I mean by that is the constant interruptions, the sense of “this is urgent, I must answer now” that most messages have breaks your attention away from the things that you really should be getting done. I used to find myself checking it perhaps 10 times a day, which is not as bad as some people that I know, but when I look at how I want to be living my life, feeling like “I have to check email” is one of the things that I don’t want to have constantly buzzing in the back of my head.

So the year started of well, I would check my email at 9am, and then just leave it for the rest of the day. I am not going to lie to you, at the start it was a painful experience. I thought I was missing out, I thought that life was going to pass me by. The big surprise is that it didn’t. The worlds turned without me pushing send receive every 10 minutes, and I found that I had at least an hour of productive time more during the day. The one thing that I did learn is that even if you make a minor discretion, it’s not worth throwing in the whole process and going back to your old ways.

Habit Creep, where the old habit slowly starts to worm its way back into your life is always going to happen. It can happen easily. First it’s a check in the morning, then one at lunch, and one at night. And that’s fine. But then its also one at morning tea, then at 11am and so on, until before you know you are back hitting send receiver like a rabid monkey. The important thing is that when you become conscious that you have fallen back into an old pattern to not mentally punish yourself or give up. Just start again and continue.

So If I beat the email demon you ask, then why has this been on you mind for the last few days?

Glad you asked, this has been on my mind because I have become aware of a new, more insidious terror that has crept into suck time from my day. The name of this demon is RSS.
I have got into the habit of checking and rechecking RSS feeds, even when I know that they probably haven’t been updated, even when it is distracting me from more important tasks. It has been my mission over the past few weeks to work on some simple tools to beat “Habit Creep”; the following is what has worked for me.

Top 5 ways to beat “Habit Creep”

1. Write down the permanent changes that you want to make and look at the list once per week. I know that this may sound really pedantic or a bit too much trouble for some, but it really does work. An ingrained habit is your automatic response to a situation, and it will take a lot of work to change it.

2. Only make a change if it is reasonable and increases productivity, not to make a point. If checking email 10 times a day is a real necessity then continue on. Only make a change if it will make a real improvement.

3. Cold Turkey doesn’t work for everyone. A conscious decision to slow down or reduce the amount of a habit can work, if you give yourself a daily reminder. Any change is a step in the right direction, and the only person that you need to prove anything to is yourself.

4. Don’t overly chastise yourself for indiscretion. As I said above, you haven’t failed if you make a slip up and go back to old ways. Just take it as a learning experience on the path to the lifestyle that you want and continue from where you left off.

5. Remind yourself of the positives, not the negatives. On your list of permanent changes, write next to each one what the benefit is. The benefit of not continually checking RSS would be at least an hour of extra time a day, time that could be used to get more done, or to knock off from work early and spend time doing what you love

What is your narrative?

I made this comment over on Tim Boucher’s site where he has been talking about history, both cultural and personal. This sums up one strand of theory that I am currently working on called Narrative Theory.

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Everything is narrative from a certain point of view.

I think i have said it before on this site, but I have a theory that you are constantly telling yourself a story about your past, about what is happening in the present and what you expect your future to be.

And people revise this story all of the time. It’s like a meta program that we all run, keeps us motivated, gives us direction, shit like that.

History is just the collective version of this, the culture is always telling itself a narrative about its past, its present direction and it’s future.

Oh yeah, and that other bit of wisdom “History is always told by the winning side”

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I have found that being aware of the story that you are telling yourself is a very empowering thing. The story that you tell yourself defines who you are and what you think you can do. Change the story and you essentially change who you are, and the meaning of events in your past. Once you know that you are a creator of the story that you listen to you can look at your self imposed limits, the part where the story says that you couldn’t possibly do, and see that you have the power to transcend this limit.

It is also good to keep in mind that everyone around you is doing this as well. Peoples behavior and thoughts are dictated by the story that they have internalized and are now telling to themselves. People tell themselves that they are rich when they are just getting by, then go and spend up big on credit because they have internalised the story and really do think that they are rich. Sometimes this works for people, they “fake it till they make it” and the projection of being rich and confident with money actually opens up business opportunities for them and contacts, so they actually do become rich. For others reality turns around and bites them hard.

More on this later

Make a Number one Hit - The KLF way

I downloaded an interesting document last week which I have been reading slowly over the past few days. It’s a book from 1988, written by the guys from the 80’s house/hip-hop group the KLF. It’s called then manual, and what it sets out to be is a manual for how to get a number one single.

They wrote it from experience, as it came out just after their big hit “Doctorin’ the Tardis” went to number one. It is a fascinating, tongue in cheek humorous look at the music business, but with a serious cynical insightful side that offers up some great truths and strategies for having a number one.

All through reading it I kept being reminded of how different things were in the late eighties, early nineties to today in the way of music production, and in general what you can do at home. There is a whole section of the book that deals with booking a studio etc that could be avoided with the right computer equipment these days, and the internet has revolutionised the last third of the book that discusses distribution and promotion.

Here are a few passages that I found memorable.

The basic Golden Rules as far as they apply to writing a debut single that can go to Number One in the U.K. Charts are as follows:

Do not attempt the impossible by trying to work the whole thing out before you go into the studio. Working in a studio has to be a fluid and
creative venture but at all times remember at the end of it you are going to have to have a 7? version that fulfils all the criteria
perfectly. Do not try and sit down and write a complete song.

Songs that have been written in such a way and reached Number One can only be done by the true song writing genius and be delivered by artists with such forceful convincing passion that the world HAS TO listen. You know the sort of thing, “Sailing” by Rod Stewart, “Without You” by Nilsson What the Golden Rules can provide you with is a framework that you can slot the component parts into.

The basic process that they outline in the book is as follows :

1. Listen to as much top 40 music as you can, and as much up coming dance music as you can

2. Hire a studio, an engineer and a programmer

3. Loan $20,000 from the bank, tell them that you are a small business owner starting a label

4. Pick some grooves (drum and bass riffs) from the albums, give them to the engineer and programmer, say you want to have something just like that

5. Manage the engineer and programmer through the creation of the track, if they are any good they will take the component parts and mash them together.

6. No matter how cheesy , gimmicky or hook laden the Frankenstein beast you create, just go with it. Push through it and go there.

7. Professionally master the finished product

That’s all I am up to at the moment. Interesting how with the advent of better digital audio workstations and software, the engineer and programmer parts are now the musician. We really do live in a golden age of music if you are into the process that goes into making it. The next stage deals with getting promotional and distribution support for your work.

I will keep you posted on what they have to say…

By the way if you have the time read the wikipedia entry on the KLF. Interesting characters, did some crazy blatant sampling which made them have to burn the whole pressing of one of their early singles. And they also dumped a dead sheep at an awards ceremony once… classy.

It’s about the music - further your passion

I have decided to start blogging about my new found love of digital music production, and to showcase my work and the work of my friends.

I am coming to a point in my life where the conjuction of my art, writing and most importantly music has become the driving force in my life. Business is great, but they are just skll stat I have learned, and I will use them to further my passion.

I hope any old readers that want to stick around will enjoy what you hear, and welcome any new comers.